Synteq - Planned Network Downtime – Pennsylvania – Maintenance details

Planned Network Downtime – Pennsylvania

In progress
Scheduled for September 24, 2026 at 3:00 PM – September 28, 2026 at 3:00 PMUTC

Affects

Core Network: PA

Under maintenance from 3:00 PM to 12:00 AM

  • Update
    September 25, 2026 at 8:20 PMUTC
    Update
    September 25, 2026 at 8:20 PMUTC

    Work continues on remaining devices following the Pennsylvania network rebuild, including rack A-08. Some devices remain offline as restoration proceeds. We will provide another update as work advances.

  • Update
    September 25, 2026 at 12:28 PMUTC
    Update
    September 25, 2026 at 12:28 PMUTC

    Work on rack A-08 is still in progress, including [VFO] [VDS] [6146] A-08-U19. We continue to estimate a few more hours until full restoration. If any of your services remain down, please let us know by opening a support ticket so our team can look into it. We will provide another update as work advances.

  • Update
    September 25, 2026 at 11:38 AMUTC
    Update
    September 25, 2026 at 11:38 AMUTC

    The Pennsylvania network rebuild has been completed, and all services should now be restored. The new network footprint is fully in place, and our team is actively monitoring stability and performance. If you continue to experience any connectivity issues or other problems, please reach out to our support team so we can investigate it.

  • Update
    September 25, 2026 at 7:04 AMUTC
    Update
    September 25, 2026 at 7:04 AMUTC

    The network rebuild is in its final phase, and services are gradually coming back online. Some customers may still experience intermittent connectivity as work continues. We’ll provide another update as restoration progresses and confirm once all services are fully restored.

  • Update
    September 24, 2026 at 11:39 PMUTC
    Update
    September 24, 2026 at 11:39 PMUTC

    Work on the network rebuild continues to progress well. Core components of the new footprint are now in place, and the team has moved into the next phase of the cutover. The outage remains in effect. We will provide another update as the work advances and confirm once all services have been restored.

  • Update
    September 24, 2026 at 10:34 PMUTC
    Update
    September 24, 2026 at 10:34 PMUTC

    Work on the network rebuild at our Pennsylvania location is on track and proceeding without issue. The outage remains in effect while the cutover continues. We will provide another update as the work advances and confirm once all services have been restored.

  • In progress
    September 24, 2026 at 8:22 PMUTC
    In progress
    September 24, 2026 at 8:22 PMUTC

    The Pennsylvania network rebuild has begun. A full outage is in effect and is expected to last several hours. We will confirm once services have been restored.

  • Planned
    September 24, 2026 at 7:38 PMUTC
    Planned
    September 24, 2026 at 7:38 PMUTC

    The start of the Pennsylvania network rebuild has been delayed by approximately 2 hours. A full outage of several hours is still expected for the duration. Updates will follow once work begins.

  • In progress
    September 24, 2026 at 3:00 PMUTC
    In progress
    September 24, 2026 at 3:00 PMUTC
    Maintenance is now in progress
  • Update
    September 24, 2026 at 10:38 AMUTC
    Update
    September 24, 2026 at 10:38 AMUTC

    The Pennsylvania network rebuild is expected to begin in approximately 8 hours. A full outage of several hours is expected for the duration. Updates will follow once work is underway and again upon completion.

  • Planned
    September 22, 2026 at 9:07 PMUTC
    Planned
    September 22, 2026 at 9:07 PMUTC

    We will be performing a full network rebuild in our Pennsylvania location, replacing our existing network stack with a new footprint to improve long-term performance and reliability. Activity is expected to last several hours within the scheduled maintenance window. This work is service impacting, and a full outage is expected for the duration of the work. We are holding a broad window to allow for preparation, and will confirm a narrower outage window prior to the start of work.