tag:status.synteq.com,2005:/history Synteq Status - Incident history 2026-10-27T15:00:00.000+00:00 Synteq tag:status.synteq.com,2005:Maintenance/cmuprjs66011w13nqpy0hey5c 2026-10-27T15:00:00.000+00:00 2026-10-01T16:43:27.210+00:00 Planned Network Downtime – Spokane Type: Maintenance

Affected Components: Core Network: WA

Oct 1, 16:43:27 GMT+0
Identified - We will be performing a full network rebuild in our Spokane location, replacing our existing network stack with a new footprint to improve long-term performance and reliability. Activity is expected to last several hours within the scheduled maintenance window. This work is service impacting, and a full outage is expected for the duration of the work. We are holding a broad window to allow for preparation, and will confirm a narrower outage window prior to the start of work..

]]> tag:status.synteq.com,2005:Incident/cmuir53p903j51bpmpr9u14yg 2026-09-26T18:57:39.068+00:00 2026-09-26T18:57:39.074+00:00 Billing/Account Portal outage Type: Incident

Duration: 10 minutes

Affected Components: Billing/Account Portal

Sep 26, 18:57:39 GMT+0
Investigating - Billing/Account Portal cannot be accessed at the moment. This incident was created by an automated monitoring service..

Sep 26, 19:07:24 GMT+0
Resolved - Billing/Account Portal is now operational! This update was created by an automated monitoring service..

]]> tag:status.synteq.com,2005:Incident/cmuidkkxu0c4p13npzry6252l 2026-09-26T12:37:45.881+00:00 2026-09-26T12:37:45.881+00:00 Emergency Maintenance – Metal Panel Type: Incident

Duration: 12 hours and 44 minutes

Affected Components: Dedicated Server Control Panel

Sep 26, 12:37:45 GMT+0
Investigating - We are currently performing emergency maintenance on Metal, our dedicated server management panel. During this time, access to the panel may be limited or unavailable. Your dedicated servers themselves are not affected and continue to run normally. Our team is actively investigating the issue, and we will post further updates here as soon as more information is available. We apologize for any inconvenience..

Sep 27, 01:21:36 GMT+0
Resolved - This incident has been resolved. .

]]> tag:status.synteq.com,2005:Maintenance/cmud60sue1zd00wpco7teik9u 2026-09-24T15:00:00.000+00:00 2026-09-24T19:38:34.502+00:00 Planned Network Downtime – Pennsylvania Type: Maintenance

Duration: 2 days, 9 hours and 47 minutes

Affected Components: Core Network: PA

Sep 24, 19:38:34 GMT+0
Identified - The start of the Pennsylvania network rebuild has been delayed by approximately 2 hours. A full outage of several hours is still expected for the duration. Updates will follow once work begins..

Sep 24, 20:22:32 GMT+0
Identified - The Pennsylvania network rebuild has begun. A full outage is in effect and is expected to last several hours. We will confirm once services have been restored..

Sep 24, 22:34:20 GMT+0
Identified - Work on the network rebuild at our Pennsylvania location is on track and proceeding without issue. The outage remains in effect while the cutover continues. We will provide another update as the work advances and confirm once all services have been restored..

Sep 25, 11:38:41 GMT+0
Identified - The Pennsylvania network rebuild has been completed, and all services should now be restored. The new network footprint is fully in place, and our team is actively monitoring stability and performance. If you continue to experience any connectivity issues or other problems, please reach out to our support team so we can investigate it..

Sep 25, 12:28:50 GMT+0
Identified - Work on rack A-08 is still in progress, including \[VFO\] \[VDS\] \[6146\] A-08-U19\. We continue to estimate a few more hours until full restoration. If any of your services remain down, please let us know by opening a support ticket so our team can look into it. We will provide another update as work advances..

Sep 24, 23:39:26 GMT+0
Identified - Work on the network rebuild continues to progress well. Core components of the new footprint are now in place, and the team has moved into the next phase of the cutover. The outage remains in effect. We will provide another update as the work advances and confirm once all services have been restored..

Sep 22, 21:07:35 GMT+0
Identified - We will be performing a full network rebuild in our Pennsylvania location, replacing our existing network stack with a new footprint to improve long-term performance and reliability. Activity is expected to last several hours within the scheduled maintenance window. This work is service impacting, and a full outage is expected for the duration of the work. We are holding a broad window to allow for preparation, and will confirm a narrower outage window prior to the start of work..

Sep 24, 10:38:23 GMT+0
Identified - The Pennsylvania network rebuild is expected to begin in approximately 8 hours. A full outage of several hours is expected for the duration. Updates will follow once work is underway and again upon completion..

Sep 24, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 25, 07:04:11 GMT+0
Identified - The network rebuild is in its final phase, and services are gradually coming back online. Some customers may still experience intermittent connectivity as work continues. We’ll provide another update as restoration progresses and confirm once all services are fully restored..

Sep 25, 20:20:10 GMT+0
Identified - Work continues on remaining devices following the Pennsylvania network rebuild, including rack A-08\. Some devices remain offline as restoration proceeds. We will provide another update as work advances..

Sep 27, 00:46:49 GMT+0
Completed - The Pennsylvania network rebuild is complete and all services have been restored. Thank you for your patience during this work. If you notice any issues, please contact support..

]]> tag:status.synteq.com,2005:Incident/cmucr6iag1txh1npcibjt23xn 2026-09-22T14:12:07.197+00:00 2026-09-22T16:32:16.559+00:00 Degraded Network Connectivity – Sofia Type: Incident

Duration: 4 hours and 19 minutes

Affected Components: Core Network: BG

Sep 22, 16:32:16 GMT+0
Monitoring - Our upstream provider has restored one of the two affected fiber paths, and their connectivity to our Sofia location has been re-established. Work continues on the second fiber cut, with an estimated time of restoration of 6:00 PM UTC today. .

Sep 22, 18:31:31 GMT+0
Resolved - Our upstream provider has confirmed that the fiber cuts affecting connectivity to our Sofia location have been repaired and the incident is now closed. Reachability and all upstream links have been restored, and routing has returned to normal..

Sep 22, 14:12:07 GMT+0
Monitoring - One of our upstream providers is currently experiencing fiber cuts in their European network, which has impacted their connectivity to our Sofia location. The provider has crews on site and restoration work is underway, with an estimated time of restoration of 6:00 PM UTC today. Traffic is routing over our redundant paths in the meantime, and service remains fully available..

]]> tag:status.synteq.com,2005:Maintenance/cmtvm8cuh0y0b1mmrp4tq2ic5 2026-09-11T05:00:00.000+00:00 2026-09-10T14:21:30.770+00:00 Scheduled Upstream Maintenance – Dallas Type: Maintenance

Duration: 5 hours

Affected Components: Core Network: TX

Sep 10, 14:21:30 GMT+0
Identified - One of our upstream providers will be performing planned maintenance at our Dallas location to ensure continued stable network operation. Activity is expected to last up to 5 hours within the scheduled maintenance window. Due to our redundant circuits, there should be no impact to service..

Sep 11, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 11, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.synteq.com,2005:Maintenance/cmthfzm2e055z1bmvhnjuih5q 2026-09-01T08:30:00.000+00:00 2026-09-01T08:30:01.000+00:00 Legacy Billing portal - maintenance Type: Maintenance

Duration: 2 hours

Affected Components: Billing/Account Portal

Sep 1, 08:30:01 GMT+0
Identified - Maintenance is now in progress.

Sep 1, 10:30:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 31, 16:17:58 GMT+0
Identified - We are planning a scheduled maintenance on our legacy billing platform. During this window, the billing portal will be unavailable. Invoices, payment processing, and account changes will not be accessible until maintenance is complete. Services hosted with us are not affected and will continue to run normally. The virtualization control panel and the dedicated server control panel will remain available and fully operational throughout the maintenance window. This work is part of routine platform maintenance and infrastructure updates. .

]]> tag:status.synteq.com,2005:Maintenance/cmt935y5b00qt1blg6q3tebht 2026-08-26T00:00:00.000+00:00 2026-08-25T19:56:49.839+00:00 Metal - Scheduled Maintenance Type: Maintenance

Duration: 12 hours

Affected Components: Dedicated Server Control Panel

Aug 25, 19:56:49 GMT+0
Identified - We will be performing scheduled maintenance on our dedicated server management panel. Dedicated servers will not be affected and will continue running normally throughout. During the maintenance window the panel may be unavailable..

Aug 26, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 26, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.synteq.com,2005:Maintenance/cmt7j86yf1ioj21me5k76isvx 2026-08-25T23:00:00.000+00:00 2026-08-24T17:50:56.064+00:00 Scheduled Network Maintinance Type: Maintenance

Duration: 4 hours

Affected Components: Core Network: BG

Aug 24, 17:50:56 GMT+0
Identified - One of our upstream providers will be performing planned maintenance on their IP platform at our Sofia, Bulgaria location to complete a software upgrade. Activity is expected to last up to 4 hours within the scheduled maintenance window. Due to our redundant circuits, there will be no impact to service..

Aug 25, 23:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 26, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.synteq.com,2005:Incident/cmt7fxnid07jh0znhl8wlyowg 2026-08-24T16:18:45.443+00:00 2026-08-24T16:18:45.454+00:00 Virtualization Control Panel outage Type: Incident

Duration: 1 hour and 6 minutes

Affected Components: Virtualization Control Panel

Aug 24, 16:18:45 GMT+0
Investigating - Virtualization Control Panel cannot be accessed at the moment. This incident was created by an automated monitoring service..

Aug 24, 17:24:31 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.synteq.com,2005:Incident/cmt7f861k07aq0znh7fl9hxvg 2026-08-24T15:58:56.406+00:00 2026-08-24T15:58:56.417+00:00 Virtualization Control Panel outage Type: Incident

Duration: 1 minute

Affected Components: Virtualization Control Panel

Aug 24, 15:58:56 GMT+0
Investigating - Virtualization Control Panel cannot be accessed at the moment. This incident was created by an automated monitoring service..

Aug 24, 15:59:31 GMT+0
Resolved - Virtualization Control Panel is now operational! This update was created by an automated monitoring service..

]]> tag:status.synteq.com,2005:Incident/cmt7ejr4b06n21anhnvxgvwqw 2026-08-24T15:39:57.322+00:00 2026-08-24T15:39:57.331+00:00 Virtualization Control Panel outage Type: Incident

Duration: 4 minutes

Affected Components: Virtualization Control Panel

Aug 24, 15:39:57 GMT+0
Investigating - Virtualization Control Panel cannot be accessed at the moment. This incident was created by an automated monitoring service..

Aug 24, 15:43:41 GMT+0
Resolved - Virtualization Control Panel is now operational! This update was created by an automated monitoring service..

]]> tag:status.synteq.com,2005:Maintenance/cmt4j46vp0p8n0kplu69riv7u 2026-08-23T00:00:00.000+00:00 2026-08-24T00:00:00.000+00:00 Metal - Scheduled Maintenance Type: Maintenance

Duration: 1 day

Affected Components: Dedicated Server Control Panel

Aug 24, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 22, 15:24:30 GMT+0
Identified - We will be performing scheduled maintenance on our dedicated server management panel. Dedicated servers will not be affected and will continue running normally throughout. During the maintenance window the panel may be unavailable..

Aug 23, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

]]> tag:status.synteq.com,2005:Incident/cmt1rtxoy019521mejo2qrvq2 2026-08-20T17:05:10.117+00:00 2026-08-20T17:05:10.117+00:00 Degraded Network Performance in Washington Type: Incident

Duration: 10 hours and 59 minutes

Affected Components: Core Network: WA

Aug 20, 17:05:10 GMT+0
Investigating - We are currently experiencing degraded network performance at our Spokane location. Our NOC is actively investigating, and updates will follow as the situation develops..

Aug 21, 04:03:55 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.synteq.com,2005:Maintenance/cmt0g7oqo02dr0rmefm2hjzvg 2026-08-20T07:00:00.000+00:00 2026-08-19T18:52:10.378+00:00 Scheduled Network Maintinance Type: Maintenance

Duration: 6 hours

Affected Components: Core Network: WA

Aug 19, 18:52:10 GMT+0
Identified - One of our fiber providers will be conducting emergency maintenance at our Spokane location to replace a failing amplifier card and prevent an extended unplanned outage. Activity is expected to last up to 5 hours within the scheduled maintenance window. Due to our redundant circuits, there should be no impact to service..

Aug 20, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 20, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.synteq.com,2005:Maintenance/cmsqbtrd3010x1anwdx63ny1z 2026-08-17T14:00:00.000+00:00 2026-08-12T16:51:40.369+00:00 Scheduled Network Maintinance Type: Maintenance

Duration: 30 minutes

Affected Components: Core Network: TX

Aug 12, 16:51:40 GMT+0
Identified - As part of ongoing network optimization, we're making routing adjustments at our Dallas location. The work is expected to take around 30 minutes within the maintenance window, and no downtime or service interruption is anticipated..

Aug 17, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 17, 14:30:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.synteq.com,2005:Maintenance/cmss9c4zk02lz1bqtz6016aud 2026-08-14T01:25:00.000+00:00 2026-08-14T01:17:31.340+00:00 Legacy VM Panel Maintinance Type: Maintenance

Duration: 1 hour

Affected Components: Virtualization Control Panel

Aug 14, 01:17:31 GMT+0
Identified - We will be upgrading our legacy VirtFusion environment. The VM panel will be unavailable for approximately 30 minutes during the upgrade. Virtual machines will remain online throughout, so no service disruption is expected..

Aug 14, 01:25:01 GMT+0
Identified - Maintenance is now in progress.

Aug 14, 02:25:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.synteq.com,2005:Incident/cmspaabsw02ue1bs0aqw34qc2 2026-08-11T23:20:47.934+00:00 2026-08-11T23:21:38.843+00:00 Virtualization Control Panel outage Type: Incident

Duration: 1 minute

Affected Components: Virtualization Control Panel

Aug 11, 23:21:38 GMT+0
Resolved - Virtualization Control Panel is now operational! This update was created by an automated monitoring service..

Aug 11, 23:20:47 GMT+0
Investigating - Virtualization Control Panel cannot be accessed at the moment. This incident was created by an automated monitoring service..

]]> tag:status.synteq.com,2005:Incident/cmsotjg9x0by013lcnz2d7ky4 2026-08-11T15:31:59.724+00:00 2026-08-11T15:31:59.724+00:00 PA: Network degradation Type: Incident

Duration: 4 hours and 42 minutes

Affected Components: A-06-U29, A-06-U03-N4, A-06-U19, A-06-U03-N1, A-06-U27, A-08-U19, A-06-U28, A-06-U05-N3, A-06-U07-N2, Core Network: PA, A-06-U05-N2, A-06-U03-N3, A-06-U02, A-06-U03-N2, A-06-U07-N4, A-06-U05-N4, A-06-U01

Aug 11, 15:31:59 GMT+0
Identified - Arelion is currently performing network maintenance. Our remaining transit links are absorbing the traffic without issue, and the vast majority of customers should experience no network degradation..

Aug 11, 20:14:13 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.synteq.com,2005:Maintenance/cmrxukof700b70kruv0di0tg1 2026-08-05T09:00:00.000+00:00 2026-07-23T18:31:10.257+00:00 Scheduled Network Maintenance Type: Maintenance

Duration: 4 hours

Affected Components: Core Network: WA

Jul 23, 18:31:10 GMT+0
Identified - Our upstream carrier GTT is performing scheduled maintenance on August 5, 2026 from 09:00 to 13:00 UTC. Our network is redundant and traffic will reroute automatically, so no customer disruption is expected. Brief latency changes are possible while routes reconverge during the window..

Aug 5, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 5, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.synteq.com,2005:Incident/cms80txi70hwl13pf2kpihxc8 2026-07-30T21:24:01.373+00:00 2026-07-30T21:24:01.384+00:00 Billing/Account Portal outage Type: Incident

Duration: 3 minutes

Affected Components: Billing/Account Portal

Jul 30, 21:24:01 GMT+0
Investigating - Billing/Account Portal cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jul 30, 21:26:42 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.synteq.com,2005:Incident/cms7zm1e506as22pfy72njc4x 2026-07-30T20:49:53.548+00:00 2026-07-30T20:49:53.557+00:00 Billing/Account Portal outage Type: Incident

Duration: 4 minutes

Affected Components: Billing/Account Portal

Jul 30, 20:49:53 GMT+0
Investigating - Billing/Account Portal cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jul 30, 20:53:40 GMT+0
Resolved - Billing/Account Portal is now operational! This update was created by an automated monitoring service..

]]> tag:status.synteq.com,2005:Incident/cms7ym4cb0ick0kpfyl4iqug4 2026-07-30T20:21:57.754+00:00 2026-07-30T20:43:34.245+00:00 Billing/Account Portal outage Type: Incident

Duration: 22 minutes

Affected Components: Billing/Account Portal

Jul 30, 20:43:34 GMT+0
Resolved - Billing/Account Portal is now operational! This update was created by an automated monitoring service..

Jul 30, 20:21:57 GMT+0
Investigating - Billing/Account Portal cannot be accessed at the moment. This incident was created by an automated monitoring service..

]]> tag:status.synteq.com,2005:Maintenance/cms7k227203mi0knz4ofzb6qu 2026-07-30T14:00:00.000+00:00 2026-07-30T13:34:27.240+00:00 Billing/Account Portal Emergency Maintinance Type: Maintenance

Duration: 13 hours and 16 minutes

Affected Components: Billing/Account Portal

Jul 30, 13:34:27 GMT+0
Identified - The billing/account portal is currently undergoing emergency maintenance. Servers continue to operate unaffected. We apologize for the inconvenience..

Jul 30, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 31, 03:16:11 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.synteq.com,2005:Incident/cms75aerf009g1anz2k7cyri0 2026-07-30T06:41:02.522+00:00 2026-07-30T06:41:02.530+00:00 Billing/Account Portal outage Type: Incident

Duration: 7 hours and 49 minutes

Affected Components: Billing/Account Portal

Jul 30, 06:41:02 GMT+0
Investigating - Billing/Account Portal cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jul 30, 14:29:39 GMT+0
Resolved - Billing/Account Portal is now operational! This update was created by an automated monitoring service..

]]> tag:status.synteq.com,2005:Incident/cms742j7c003q0rr0padpvmq6 2026-07-30T06:06:55.415+00:00 2026-07-30T06:06:55.422+00:00 Billing/Account Portal outage Type: Incident

Duration: 29 minutes

Affected Components: Billing/Account Portal

Jul 30, 06:06:55 GMT+0
Investigating - Billing/Account Portal cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jul 30, 06:36:11 GMT+0
Resolved - Billing/Account Portal is now operational! This update was created by an automated monitoring service..

]]> tag:status.synteq.com,2005:Incident/cms71potc0a8l0zlmh7hwblw1 2026-07-30T05:00:56.927+00:00 2026-07-30T05:00:56.935+00:00 Billing/Account Portal outage Type: Incident

Duration: 56 minutes

Affected Components: Billing/Account Portal

Jul 30, 05:00:56 GMT+0
Investigating - Billing/Account Portal cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jul 30, 05:56:54 GMT+0
Resolved - Billing/Account Portal is now operational! This update was created by an automated monitoring service..

]]> tag:status.synteq.com,2005:Incident/cms70lxw809td13pftgnfmaht 2026-07-30T04:30:02.455+00:00 2026-07-30T04:30:02.466+00:00 Billing/Account Portal outage Type: Incident

Duration: 30 minutes

Affected Components: Billing/Account Portal

Jul 30, 04:30:02 GMT+0
Investigating - Billing/Account Portal cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jul 30, 04:59:42 GMT+0
Resolved - Billing/Account Portal is now operational! This update was created by an automated monitoring service..

]]> tag:status.synteq.com,2005:Incident/cms705xb509rh13pf5lfvcpem 2026-07-30T04:17:35.200+00:00 2026-07-30T04:17:35.210+00:00 Billing/Account Portal outage Type: Incident

Duration: 2 minutes

Affected Components: Billing/Account Portal

Jul 30, 04:17:35 GMT+0
Investigating - Billing/Account Portal cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jul 30, 04:19:39 GMT+0
Resolved - Billing/Account Portal is now operational! This update was created by an automated monitoring service..

]]> tag:status.synteq.com,2005:Incident/cms6ymvcm09r20zpa2k508d5j 2026-07-30T03:34:46.582+00:00 2026-07-30T04:13:56.631+00:00 Billing/Account Portal outage Type: Incident

Duration: 39 minutes

Affected Components: Billing/Account Portal

Jul 30, 04:13:56 GMT+0
Resolved - Billing/Account Portal is now operational! This update was created by an automated monitoring service..

Jul 30, 03:34:46 GMT+0
Investigating - Billing/Account Portal cannot be accessed at the moment. This incident was created by an automated monitoring service..

]]> tag:status.synteq.com,2005:Incident/cms6yazsf09m71fpfvgp9cprk 2026-07-30T03:25:32.462+00:00 2026-07-30T03:25:32.472+00:00 Billing/Account Portal outage Type: Incident

Duration: 7 minutes

Affected Components: Billing/Account Portal

Jul 30, 03:25:32 GMT+0
Investigating - Billing/Account Portal cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jul 30, 03:32:45 GMT+0
Resolved - Billing/Account Portal is now operational! This update was created by an automated monitoring service..

]]> tag:status.synteq.com,2005:Incident/cms6xk4mw09lb0rpavknk5o2w 2026-07-30T03:04:39.031+00:00 2026-07-30T03:04:39.038+00:00 Billing/Account Portal outage Type: Incident

Duration: 16 minutes

Affected Components: Billing/Account Portal

Jul 30, 03:04:39 GMT+0
Investigating - Billing/Account Portal cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jul 30, 03:20:42 GMT+0
Resolved - Billing/Account Portal is now operational! This update was created by an automated monitoring service..

]]> tag:status.synteq.com,2005:Incident/cms6w8l5w097j1fpfehlflz5r 2026-07-30T02:27:40.962+00:00 2026-07-30T02:27:40.973+00:00 Billing/Account Portal outage Type: Incident

Duration: 26 minutes

Affected Components: Billing/Account Portal

Jul 30, 02:27:40 GMT+0
Investigating - Billing/Account Portal cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jul 30, 02:53:33 GMT+0
Resolved - Billing/Account Portal is now operational! This update was created by an automated monitoring service..

]]> tag:status.synteq.com,2005:Incident/cms6vcek908sr0klmut806vou 2026-07-30T02:02:39.415+00:00 2026-07-30T02:02:39.423+00:00 Billing/Account Portal outage Type: Incident

Affected Components: Billing/Account Portal

Jul 30, 02:02:39 GMT+0
Investigating - Billing/Account Portal cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jul 30, 02:02:55 GMT+0
Resolved - Billing/Account Portal is now operational! This update was created by an automated monitoring service..

]]> tag:status.synteq.com,2005:Incident/cms6udj6l08w90zpa6qexbbuw 2026-07-30T01:35:32.444+00:00 2026-07-30T01:35:32.451+00:00 Billing/Account Portal outage Type: Incident

Duration: 24 minutes

Affected Components: Billing/Account Portal

Jul 30, 01:35:32 GMT+0
Investigating - Billing/Account Portal cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jul 30, 01:59:43 GMT+0
Resolved - Billing/Account Portal is now operational! This update was created by an automated monitoring service..

]]> tag:status.synteq.com,2005:Incident/cms6tpdxe08iq13pf697qrwkp 2026-07-30T01:16:45.889+00:00 2026-07-30T01:32:50.943+00:00 Billing/Account Portal outage Type: Incident

Duration: 16 minutes

Affected Components: Billing/Account Portal

Jul 30, 01:32:50 GMT+0
Resolved - Billing/Account Portal is now operational! This update was created by an automated monitoring service..

Jul 30, 01:16:45 GMT+0
Investigating - Billing/Account Portal cannot be accessed at the moment. This incident was created by an automated monitoring service..

]]> tag:status.synteq.com,2005:Incident/cms6tbajg08fa0rpf0ki41mmx 2026-07-30T01:05:48.314+00:00 2026-07-30T01:05:48.324+00:00 Billing/Account Portal outage Type: Incident

Duration: 5 minutes

Affected Components: Billing/Account Portal

Jul 30, 01:05:48 GMT+0
Investigating - Billing/Account Portal cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jul 30, 01:10:31 GMT+0
Resolved - Billing/Account Portal is now operational! This update was created by an automated monitoring service..

]]> tag:status.synteq.com,2005:Maintenance/cmrebtu0101mo0zmvu400ic4e 2026-07-10T17:00:00.000+00:00 2026-07-12T17:00:00.000+00:00 Rolling Node Reboots Type: Maintenance

Duration: 2 days

Affected Components: 47-DN-U36, 47-DM-U29, 47-DN-U11, 47-DT-U41, 47-DU-U33, 47-DL-U38, 47-DU-U37, 47-DQ-U09-N4, 47-DM-U21-N4, 47-DM-U23-N2, A-06-U05-N2, 47-DN-U05, A-06-U03-N3, A-06-U02, A-06-U03-N2, A-06-U07-N4, 47-DR-U45, 47-DT-U43-N3, 47-DN-U01-N1, 47-DL-U34, 47-DS-U03-N4, 47-DN-U03-N4, 47-DP-U05, 47-DU-U32, 47-DQ-U11-N4, 47-DQ-U30, 47-DN-U10, 47-DQ-U35, 47-DK-U18, 47-DM-U21-N3, 47-DP-U01-N2, 47-DQ-U09-N1, M-68-U05, M-68-U27, 47-DL-U37, 47-DP-U29, 47-DJ-U27, 47-DP-U01-N3, 42-DU-U11, 47-DM-U23-N1, 47-DS-U11, 47-DQ-U32, 47-DM-U23-N4, 47-DK-U21, 47-DP-U06, 47-DN-U09, 47-DN-U01-N2, 47-DM-U36, 47-DQ-U22, 47-DQ-U21, 47-DN-U01-N3, 47-DI-U33, 47-DM-U15, 47-DR-U29-N3, 47-DU-U34, 47-DM-U31-N2, 47-DM-U21-N2, 47-DS-U01-N3, 47-DQ-U34, 47-DI-U35, 47-DQ-U23, 47-DQ-U07-N1, 47-DQ-U07-N3, 47-DQ-U11-N2, 47-DQ-U19, 47-DM-U30, 47-DP-U06, 47-DS-U27, 47-DN-U03-N3, 47-DM-U35, M-68-U26, M-68-U28, 47-DQ-U17, 47-DP-U01-N4, 47-DS-U03-N3, 47-DM-U14, 47-DR-U44, 47-DR-U10, 47-DL-U17-N1, 47-DL-U27, 47-DL-U17-N4, 47-DL-U01, 47-DT-U14, 47-DK-U27, 47-DM-U16, 47-DN-U03-N1, 47-DM-U23-N3, 47-DQ-U09-N2, 47-DJ-U09, A-06-U29, 47-DR-U17, 47-DN-U12, 47-DR-U39, A-06-U03-N4, 47-DI-U27, 47-DM-U23-N2, A-06-U19, A-06-U03-N1, A-06-U27, A-08-U19, 47-DS-U03-N1, 47-DP-U27-N3, 47-DR-U29-N4, 47-DQ-U05-N3, 47-DR-U09, 47-DI-U34, 47-DM-U21-N1, 47-DL-U13, 47-DQ-U11-N1, 47-DQ-U31, 47-DS-U19, 47-DI-U37, 47-DI-U24, 47-DM-U31-N3, 47-DN-U07, 47-DQ-U09-N3, 47-DS-U01-N1, 47-DN-U06, 47-DP-U21, 47-DP-U12, 47-DV-U13-N4, 47-DQ-U20, 47-DQ-U07-N2, 47-DP-U27-N4, 47-DQ-U33, A-06-U28, A-06-U05-N3, A-06-U07-N2, 47-DL-U39-N4, 47-DL-U05, M-68-U01, M-68-U09, A-06-U05-N4, A-06-U01, 47-DS-U01-N4, 47-DS-U03-N2, 47-DR-U40, 47-DM-U27, 47-DQ-U11-N3, 47-DN-U03-N2, 47-DQ-U05-N4, 47-DL-U17-N3, 47-DM-U31-N1, 47-DM-U17, 47-DN-U01-N4

Jul 12, 17:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 10, 02:38:47 GMT+0
Identified - As part of preparing to move to our new platform, we're carrying out rolling node reboots across our hypervisors. Each VM will be restarted once during the maintenance window and will resume automatically..

Jul 10, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

]]> tag:status.synteq.com,2005:Maintenance/cmquogmao0c1o2irqz3fza703 2026-07-09T17:00:00.000+00:00 2026-06-26T08:37:02.321+00:00 Selected Hypervisor Firmware Updates Type: Maintenance

Duration: 3 hours

Affected Components: Core Network: WA

Jun 26, 08:37:02 GMT+0
Identified - We will be performing scheduled firmware updates on a number of hypervisors on July 1, 2026 between 10:00 AM and 1:00 PM Pacific Time (17:00–20:00 UTC). Virtual machines hosted on the affected nodes may go offline for the duration of the maintenance window and will be brought back online once updates are complete. Affected hypervisors: * 47-DI-U27-A * 47-DI-U27-C * 47-DI-U27-D * 47-DJ-U27-A * 47-DJ-U27-B * 47-DJ-U27-C * 47-DJ-U27-D * 47-DJ-U29-A * 47-DJ-U29-B * 47-DJ-U29-C * 47-DJ-U29-D * 47-DJ-U31-A * 47-DJ-U31-B * 47-DJ-U31-C * 47-DJ-U31-D * 47-DJ-U33-A * 47-DJ-U33-B * 47-DJ-U33-C * 47-DJ-U33-D If you have any questions or concerns, please don't hesitate to reach out to our support team. Thank you for your patience..

Jul 1, 08:05:52 GMT+0
Identified - This maintenance has been rescheduled to the 9th of July. We apologize for any inconvenience..

Jul 9, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 9, 20:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.synteq.com,2005:Maintenance/cmr168xb300vn0zqmxzzgyxhe 2026-06-30T21:30:00.000+00:00 2026-06-30T21:30:00.000+00:00 Dedicated Server Control Panel Emergency Maintenance Type: Maintenance

Duration: 1 hour

Affected Components: Dedicated Server Control Panel

Jun 30, 21:30:00 GMT+0
Identified - The dedicated server control panel is currently undergoing emergency maintenance. Servers continue to operate unaffected. We apologize for the inconvenience..

Jun 30, 22:30:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.synteq.com,2005:Maintenance/cmqu3vsb3000y2iqa6xnputer 2026-06-25T23:00:00.000+00:00 2026-06-25T23:00:01.000+00:00 Dedicated Server Control Panel Type: Maintenance

Duration: 6 hours

Affected Components: Dedicated Server Control Panel

Jun 25, 23:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 25, 23:00:58 GMT+0
Identified - The dedicated server control panel is currently undergoing scheduled maintenance. Customers may experience intermittent unavailability of the panel during the maintenance window, though running servers remain unaffected..

Jun 26, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.synteq.com,2005:Maintenance/cmp1ajr8j06psfb3gp87e468f 2026-05-11T14:30:00.000+00:00 2026-05-11T14:30:00.000+00:00 Billing panel Type: Maintenance

Duration: 1 hour

Affected Components: Billing/Account Portal

May 11, 14:30:00 GMT+0
Identified - Important updates to our billing panel. .

May 11, 14:30:01 GMT+0
Identified - Maintenance is now in progress.

May 11, 15:30:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.synteq.com,2005:Maintenance/cmoklmj50046njoacxltvkbn4 2026-04-29T22:00:00.000+00:00 2026-04-29T22:00:00.000+00:00 WA Rack - 47-DS - Emergency Maintenance Type: Maintenance

Duration: 7 hours and 2 minutes

Affected Components: 47-DS-U27, 47-DS-U19

Apr 29, 22:00:00 GMT+0
Identified - This rack is having issues involving the PDUs which need to be replaced. Servers in this rack will be offline for the duration. We apologize for the inconvenience..

Apr 29, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 30, 05:02:30 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.synteq.com,2005:Maintenance/cmoj3n5dn03bnz9uxaacgvayd 2026-04-28T22:30:00.000+00:00 2026-04-28T22:30:00.000+00:00 WA Hypervisor - 42-DU-U11 - Emergency Maintenance Type: Maintenance

Duration: 6 hours and 15 minutes

Affected Components: 42-DU-U11

Apr 28, 22:30:00 GMT+0
Identified - The server needs a faulty memory stick replaced and will need to be taken offline. We apologize for the inconvenience..

Apr 28, 22:30:01 GMT+0
Identified - Maintenance is now in progress.

Apr 29, 04:45:07 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.synteq.com,2005:Maintenance/cmnxsj8pv04le3y2dgfvvx2c3 2026-04-13T23:00:00.000+00:00 2026-04-13T23:00:00.000+00:00 Virtualization Control Panel Emergency Maintenance Type: Maintenance

Duration: 11 minutes

Affected Components: Virtualization Control Panel

Apr 13, 23:00:00 GMT+0
Identified - We have to restart our virtualization control panel to apply an important update. The panel will be unavailable for approximately 20 minutes but your services will be unaffected. We apologize for the inconvenience..

Apr 13, 23:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 13, 23:10:47 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.synteq.com,2005:Maintenance/cmnnwyay30x4cq6fmbbxevjw5 2026-04-07T01:00:00.000+00:00 2026-04-07T01:00:00.000+00:00 WA Hypervisor - 47-DN-U36 - Emergency Maintenance Type: Maintenance

Duration: 59 minutes

Affected Components: 47-DN-U36

Apr 7, 01:00:00 GMT+0
Identified - The system went offline and we are investigating the cause. We apologize for the inconvenience..

Apr 7, 01:01:32 GMT+0
Identified - Maintenance is now in progress..

Apr 7, 02:00:21 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.synteq.com,2005:Maintenance/cmlu76wjm08z5mdbbjri18k1f 2026-02-20T14:00:00.000+00:00 2026-02-20T14:00:01.000+00:00 WA Hypervisor - 47-DM-U13 - Emergency Migration Type: Maintenance

Duration: 2 days, 3 hours and 54 minutes

Feb 20, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 22, 17:54:30 GMT+0
Completed - Maintenance has completed successfully..

Feb 20, 14:00:00 GMT+0
Identified - Due to the age of this server and issues that we have encountered, we have decided to do an emergency migration of its VMs to other nodes. This migration will be done one at a time and we expect up to \~5 hours of downtime per TB of HDD storage, as the migration has to be carried out while the VMs are offline. We apologize for the inconvenience..

]]> tag:status.synteq.com,2005:Maintenance/cmlj3u7sy00kmn380x0wtfgpg 2026-02-12T07:00:00.000+00:00 2026-02-12T07:00:00.000+00:00 Dedicated Server Control Panel [NON IMPACTING] Type: Maintenance

Duration: 8 hours and 51 minutes

Affected Components: Dedicated Server Control Panel

Feb 12, 07:00:00 GMT+0
Identified - We are performing some networking changes that, while they are not expected to impact our Dedicated Server Control Panel, may affect it..

Feb 12, 06:56:02 GMT+0
Identified - Maintenance is now in progress..

Feb 12, 15:47:29 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.synteq.com,2005:Maintenance/cml5xegey0107nbpyfzyh33py 2026-02-03T14:00:00.000+00:00 2026-02-03T14:00:00.000+00:00 WA Hypervisor - 47-DJ-U27 - Maintenance Type: Maintenance

Duration: 1 day, 16 hours and 12 minutes

Affected Components: 47-DJ-U27

Feb 3, 14:00:00 GMT+0
Identified - Due to age of this node along with recurring issues with some GPUs, we are going to be migrating customers to a newer node and decommission this one..

Feb 3, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 5, 06:11:54 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.synteq.com,2005:Maintenance/cmk8u9au91hgj9abaigtfsy43 2026-01-10T21:50:00.000+00:00 2026-01-10T21:50:00.000+00:00 Virtualization Control Server Update Type: Maintenance

Duration: 6 minutes

Affected Components: Virtualization Control Panel

Jan 10, 21:50:00 GMT+0
Identified - We need to update our virtualization control server in order to bring up new hypervisors online. This should not affect any customer servers, but the virtualization control panel may be unavailable for a few minutes..

Jan 10, 21:50:12 GMT+0
Identified - Maintenance is now in progress..

Jan 10, 21:56:09 GMT+0
Completed - Maintenance has completed successfully..

]]>