Synteq Status - Incident history https://status.synteq.com Synteq Tue, 27 Oct 2026 15:00:00 +0000 Planned Network Downtime – Spokane Type: Maintenance Affected Components: Core Network: WA Oct 1, 16:43:27 GMT+0 - Identified - We will be performing a full network rebuild in our Spokane location, replacing our existing network stack with a new footprint to improve long-term performance and reliability. Activity is expected to last several hours within the scheduled maintenance window. This work is service impacting, and a full outage is expected for the duration of the work. We are holding a broad window to allow for preparation, and will confirm a narrower outage window prior to the start of work. Type: Maintenance

Affected Components:

<p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>16:43:27</var> GMT+0</small><br><strong>Identified</strong> - We will be performing a full network rebuild in our Spokane location, replacing our existing network stack with a new footprint to improve long-term performance and reliability. Activity is expected to last several hours within the scheduled maintenance window. This work is service impacting, and a full outage is expected for the duration of the work. We are holding a broad window to allow for preparation, and will confirm a narrower outage window prior to the start of work..</p> ]]> Tue, 27 Oct 2026 15:00:00 +0000 https://status.synteq.com/maintenance/cmuprjs66011w13nqpy0hey5c https://status.synteq.com/maintenance/cmuprjs66011w13nqpy0hey5c Billing/Account Portal outage Type: Incident Duration: 10 minutes Affected Components: Billing/Account Portal Sep 26, 18:57:39 GMT+0 - Investigating - Billing/Account Portal cannot be accessed at the moment. This incident was created by an automated monitoring service. Sep 26, 19:07:24 GMT+0 - Resolved - Billing/Account Portal is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 10 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>18:57:39</var> GMT+0</small><br><strong>Investigating</strong> - Billing/Account Portal cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>19:07:24</var> GMT+0</small><br><strong>Resolved</strong> - Billing/Account Portal is now operational! This update was created by an automated monitoring service..</p> ]]> Sat, 26 Sep 2026 18:57:39 +0000 https://status.synteq.com/incident/cmuir53p903j51bpmpr9u14yg https://status.synteq.com/incident/cmuir53p903j51bpmpr9u14yg Emergency Maintenance – Metal Panel Type: Incident Duration: 12 hours and 44 minutes Affected Components: Dedicated Server Control Panel Sep 26, 12:37:45 GMT+0 - Investigating - We are currently performing emergency maintenance on Metal, our dedicated server management panel. During this time, access to the panel may be limited or unavailable. Your dedicated servers themselves are not affected and continue to run normally. Our team is actively investigating the issue, and we will post further updates here as soon as more information is available. We apologize for any inconvenience. Sep 27, 01:21:36 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 12 hours and 44 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>12:37:45</var> GMT+0</small><br><strong>Investigating</strong> - We are currently performing emergency maintenance on Metal, our dedicated server management panel. During this time, access to the panel may be limited or unavailable. Your dedicated servers themselves are not affected and continue to run normally. Our team is actively investigating the issue, and we will post further updates here as soon as more information is available. We apologize for any inconvenience..</p> <p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>01:21:36</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. .</p> ]]> Sat, 26 Sep 2026 12:37:45 +0000 https://status.synteq.com/incident/cmuidkkxu0c4p13npzry6252l https://status.synteq.com/incident/cmuidkkxu0c4p13npzry6252l Planned Network Downtime – Pennsylvania Type: Maintenance Duration: 2 days, 9 hours and 47 minutes Affected Components: Core Network: PA Sep 24, 19:38:34 GMT+0 - Identified - The start of the Pennsylvania network rebuild has been delayed by approximately 2 hours. A full outage of several hours is still expected for the duration. Updates will follow once work begins. Sep 24, 20:22:32 GMT+0 - Identified - The Pennsylvania network rebuild has begun. A full outage is in effect and is expected to last several hours. We will confirm once services have been restored. Sep 24, 22:34:20 GMT+0 - Identified - Work on the network rebuild at our Pennsylvania location is on track and proceeding without issue. The outage remains in effect while the cutover continues. We will provide another update as the work advances and confirm once all services have been restored. Sep 25, 11:38:41 GMT+0 - Identified - The Pennsylvania network rebuild has been completed, and all services should now be restored. The new network footprint is fully in place, and our team is actively monitoring stability and performance. If you continue to experience any connectivity issues or other problems, please reach out to our support team so we can investigate it. Sep 25, 12:28:50 GMT+0 - Identified - Work on rack A-08 is still in progress, including \[VFO\] \[VDS\] \[6146\] A-08-U19\. We continue to estimate a few more hours until full restoration. If any of your services remain down, please let us know by opening a support ticket so our team can look into it. We will provide another update as work advances. Sep 24, 23:39:26 GMT+0 - Identified - Work on the network rebuild continues to progress well. Core components of the new footprint are now in place, and the team has moved into the next phase of the cutover. The outage remains in effect. We will provide another update as the work advances and confirm once all services have been restored. Sep 22, 21:07:35 GMT+0 - Identified - We will be performing a full network rebuild in our Pennsylvania location, replacing our existing network stack with a new footprint to improve long-term performance and reliability. Activity is expected to last several hours within the scheduled maintenance window. This work is service impacting, and a full outage is expected for the duration of the work. We are holding a broad window to allow for preparation, and will confirm a narrower outage window prior to the start of work. Sep 24, 10:38:23 GMT+0 - Identified - The Pennsylvania network rebuild is expected to begin in approximately 8 hours. A full outage of several hours is expected for the duration. Updates will follow once work is underway and again upon completion. Sep 24, 15:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 25, 07:04:11 GMT+0 - Identified - The network rebuild is in its final phase, and services are gradually coming back online. Some customers may still experience intermittent connectivity as work continues. We’ll provide another update as restoration progresses and confirm once all services are fully restored. Sep 25, 20:20:10 GMT+0 - Identified - Work continues on remaining devices following the Pennsylvania network rebuild, including rack A-08\. Some devices remain offline as restoration proceeds. We will provide another update as work advances. Sep 27, 00:46:49 GMT+0 - Completed - The Pennsylvania network rebuild is complete and all services have been restored. Thank you for your patience during this work. If you notice any issues, please contact support. Type: Maintenance

Duration: 2 days, 9 hours and 47 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>19:38:34</var> GMT+0</small><br><strong>Identified</strong> - The start of the Pennsylvania network rebuild has been delayed by approximately 2 hours. A full outage of several hours is still expected for the duration. Updates will follow once work begins..</p> <p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>20:22:32</var> GMT+0</small><br><strong>Identified</strong> - The Pennsylvania network rebuild has begun. A full outage is in effect and is expected to last several hours. We will confirm once services have been restored..</p> <p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>22:34:20</var> GMT+0</small><br><strong>Identified</strong> - Work on the network rebuild at our Pennsylvania location is on track and proceeding without issue. The outage remains in effect while the cutover continues. We will provide another update as the work advances and confirm once all services have been restored..</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>11:38:41</var> GMT+0</small><br><strong>Identified</strong> - The Pennsylvania network rebuild has been completed, and all services should now be restored. The new network footprint is fully in place, and our team is actively monitoring stability and performance. If you continue to experience any connectivity issues or other problems, please reach out to our support team so we can investigate it..</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>12:28:50</var> GMT+0</small><br><strong>Identified</strong> - Work on rack A-08 is still in progress, including \[VFO\] \[VDS\] \[6146\] A-08-U19\. We continue to estimate a few more hours until full restoration. If any of your services remain down, please let us know by opening a support ticket so our team can look into it. We will provide another update as work advances..</p> <p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>23:39:26</var> GMT+0</small><br><strong>Identified</strong> - Work on the network rebuild continues to progress well. Core components of the new footprint are now in place, and the team has moved into the next phase of the cutover. The outage remains in effect. We will provide another update as the work advances and confirm once all services have been restored..</p> <p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>21:07:35</var> GMT+0</small><br><strong>Identified</strong> - We will be performing a full network rebuild in our Pennsylvania location, replacing our existing network stack with a new footprint to improve long-term performance and reliability. Activity is expected to last several hours within the scheduled maintenance window. This work is service impacting, and a full outage is expected for the duration of the work. We are holding a broad window to allow for preparation, and will confirm a narrower outage window prior to the start of work..</p> <p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>10:38:23</var> GMT+0</small><br><strong>Identified</strong> - The Pennsylvania network rebuild is expected to begin in approximately 8 hours. A full outage of several hours is expected for the duration. Updates will follow once work is underway and again upon completion..</p> <p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>15:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>07:04:11</var> GMT+0</small><br><strong>Identified</strong> - The network rebuild is in its final phase, and services are gradually coming back online. Some customers may still experience intermittent connectivity as work continues. We’ll provide another update as restoration progresses and confirm once all services are fully restored..</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>20:20:10</var> GMT+0</small><br><strong>Identified</strong> - Work continues on remaining devices following the Pennsylvania network rebuild, including rack A-08\. Some devices remain offline as restoration proceeds. We will provide another update as work advances..</p> <p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>00:46:49</var> GMT+0</small><br><strong>Completed</strong> - The Pennsylvania network rebuild is complete and all services have been restored. Thank you for your patience during this work. If you notice any issues, please contact support..</p> ]]> Thu, 24 Sep 2026 15:00:00 +0000 https://status.synteq.com/maintenance/cmud60sue1zd00wpco7teik9u https://status.synteq.com/maintenance/cmud60sue1zd00wpco7teik9u Degraded Network Connectivity – Sofia Type: Incident Duration: 4 hours and 19 minutes Affected Components: Core Network: BG Sep 22, 16:32:16 GMT+0 - Monitoring - Our upstream provider has restored one of the two affected fiber paths, and their connectivity to our Sofia location has been re-established. Work continues on the second fiber cut, with an estimated time of restoration of 6:00 PM UTC today. Sep 22, 18:31:31 GMT+0 - Resolved - Our upstream provider has confirmed that the fiber cuts affecting connectivity to our Sofia location have been repaired and the incident is now closed. Reachability and all upstream links have been restored, and routing has returned to normal. Sep 22, 14:12:07 GMT+0 - Monitoring - One of our upstream providers is currently experiencing fiber cuts in their European network, which has impacted their connectivity to our Sofia location. The provider has crews on site and restoration work is underway, with an estimated time of restoration of 6:00 PM UTC today. Traffic is routing over our redundant paths in the meantime, and service remains fully available. Type: Incident

Duration: 4 hours and 19 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>16:32:16</var> GMT+0</small><br><strong>Monitoring</strong> - Our upstream provider has restored one of the two affected fiber paths, and their connectivity to our Sofia location has been re-established. Work continues on the second fiber cut, with an estimated time of restoration of 6:00 PM UTC today. .</p> <p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>18:31:31</var> GMT+0</small><br><strong>Resolved</strong> - Our upstream provider has confirmed that the fiber cuts affecting connectivity to our Sofia location have been repaired and the incident is now closed. Reachability and all upstream links have been restored, and routing has returned to normal..</p> <p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>14:12:07</var> GMT+0</small><br><strong>Monitoring</strong> - One of our upstream providers is currently experiencing fiber cuts in their European network, which has impacted their connectivity to our Sofia location. The provider has crews on site and restoration work is underway, with an estimated time of restoration of 6:00 PM UTC today. Traffic is routing over our redundant paths in the meantime, and service remains fully available..</p> ]]> Tue, 22 Sep 2026 14:12:07 +0000 https://status.synteq.com/incident/cmucr6iag1txh1npcibjt23xn https://status.synteq.com/incident/cmucr6iag1txh1npcibjt23xn Scheduled Upstream Maintenance – Dallas Type: Maintenance Duration: 5 hours Affected Components: Core Network: TX Sep 10, 14:21:30 GMT+0 - Identified - One of our upstream providers will be performing planned maintenance at our Dallas location to ensure continued stable network operation. Activity is expected to last up to 5 hours within the scheduled maintenance window. Due to our redundant circuits, there should be no impact to service. Sep 11, 05:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 11, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 5 hours

Affected Components:

<p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>14:21:30</var> GMT+0</small><br><strong>Identified</strong> - One of our upstream providers will be performing planned maintenance at our Dallas location to ensure continued stable network operation. Activity is expected to last up to 5 hours within the scheduled maintenance window. Due to our redundant circuits, there should be no impact to service..</p> <p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 11 Sep 2026 05:00:00 +0000 https://status.synteq.com/maintenance/cmtvm8cuh0y0b1mmrp4tq2ic5 https://status.synteq.com/maintenance/cmtvm8cuh0y0b1mmrp4tq2ic5 Legacy Billing portal - maintenance Type: Maintenance Duration: 2 hours Affected Components: Billing/Account Portal Sep 1, 08:30:01 GMT+0 - Identified - Maintenance is now in progress Sep 1, 10:30:00 GMT+0 - Completed - Maintenance has completed successfully Aug 31, 16:17:58 GMT+0 - Identified - We are planning a scheduled maintenance on our legacy billing platform. During this window, the billing portal will be unavailable. Invoices, payment processing, and account changes will not be accessible until maintenance is complete. Services hosted with us are not affected and will continue to run normally. The virtualization control panel and the dedicated server control panel will remain available and fully operational throughout the maintenance window. This work is part of routine platform maintenance and infrastructure updates. Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>08:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>10:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>16:17:58</var> GMT+0</small><br><strong>Identified</strong> - We are planning a scheduled maintenance on our legacy billing platform. During this window, the billing portal will be unavailable. Invoices, payment processing, and account changes will not be accessible until maintenance is complete. Services hosted with us are not affected and will continue to run normally. The virtualization control panel and the dedicated server control panel will remain available and fully operational throughout the maintenance window. This work is part of routine platform maintenance and infrastructure updates. .</p> ]]> Tue, 1 Sep 2026 08:30:00 +0000 https://status.synteq.com/maintenance/cmthfzm2e055z1bmvhnjuih5q https://status.synteq.com/maintenance/cmthfzm2e055z1bmvhnjuih5q Metal - Scheduled Maintenance Type: Maintenance Duration: 12 hours Affected Components: Dedicated Server Control Panel Aug 25, 19:56:49 GMT+0 - Identified - We will be performing scheduled maintenance on our dedicated server management panel. Dedicated servers will not be affected and will continue running normally throughout. During the maintenance window the panel may be unavailable. Aug 26, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 26, 12:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 12 hours

Affected Components:

<p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>19:56:49</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance on our dedicated server management panel. Dedicated servers will not be affected and will continue running normally throughout. During the maintenance window the panel may be unavailable..</p> <p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 26 Aug 2026 00:00:00 +0000 https://status.synteq.com/maintenance/cmt935y5b00qt1blg6q3tebht https://status.synteq.com/maintenance/cmt935y5b00qt1blg6q3tebht Scheduled Network Maintinance Type: Maintenance Duration: 4 hours Affected Components: Core Network: BG Aug 24, 17:50:56 GMT+0 - Identified - One of our upstream providers will be performing planned maintenance on their IP platform at our Sofia, Bulgaria location to complete a software upgrade. Activity is expected to last up to 4 hours within the scheduled maintenance window. Due to our redundant circuits, there will be no impact to service. Aug 25, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 26, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>Aug <var data-var='date'> 24</var>, <var data-var='time'>17:50:56</var> GMT+0</small><br><strong>Identified</strong> - One of our upstream providers will be performing planned maintenance on their IP platform at our Sofia, Bulgaria location to complete a software upgrade. Activity is expected to last up to 4 hours within the scheduled maintenance window. Due to our redundant circuits, there will be no impact to service..</p> <p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 25 Aug 2026 23:00:00 +0000 https://status.synteq.com/maintenance/cmt7j86yf1ioj21me5k76isvx https://status.synteq.com/maintenance/cmt7j86yf1ioj21me5k76isvx Virtualization Control Panel outage Type: Incident Duration: 1 hour and 6 minutes Affected Components: Virtualization Control Panel Aug 24, 16:18:45 GMT+0 - Investigating - Virtualization Control Panel cannot be accessed at the moment. This incident was created by an automated monitoring service. Aug 24, 17:24:31 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 6 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 24</var>, <var data-var='time'>16:18:45</var> GMT+0</small><br><strong>Investigating</strong> - Virtualization Control Panel cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Aug <var data-var='date'> 24</var>, <var data-var='time'>17:24:31</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 24 Aug 2026 16:18:45 +0000 https://status.synteq.com/incident/cmt7fxnid07jh0znhl8wlyowg https://status.synteq.com/incident/cmt7fxnid07jh0znhl8wlyowg Virtualization Control Panel outage Type: Incident Duration: 1 minute Affected Components: Virtualization Control Panel Aug 24, 15:58:56 GMT+0 - Investigating - Virtualization Control Panel cannot be accessed at the moment. This incident was created by an automated monitoring service. Aug 24, 15:59:31 GMT+0 - Resolved - Virtualization Control Panel is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 1 minute

Affected Components:

<p><small>Aug <var data-var='date'> 24</var>, <var data-var='time'>15:58:56</var> GMT+0</small><br><strong>Investigating</strong> - Virtualization Control Panel cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Aug <var data-var='date'> 24</var>, <var data-var='time'>15:59:31</var> GMT+0</small><br><strong>Resolved</strong> - Virtualization Control Panel is now operational! This update was created by an automated monitoring service..</p> ]]> Mon, 24 Aug 2026 15:58:56 +0000 https://status.synteq.com/incident/cmt7f861k07aq0znh7fl9hxvg https://status.synteq.com/incident/cmt7f861k07aq0znh7fl9hxvg Virtualization Control Panel outage Type: Incident Duration: 4 minutes Affected Components: Virtualization Control Panel Aug 24, 15:39:57 GMT+0 - Investigating - Virtualization Control Panel cannot be accessed at the moment. This incident was created by an automated monitoring service. Aug 24, 15:43:41 GMT+0 - Resolved - Virtualization Control Panel is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 4 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 24</var>, <var data-var='time'>15:39:57</var> GMT+0</small><br><strong>Investigating</strong> - Virtualization Control Panel cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Aug <var data-var='date'> 24</var>, <var data-var='time'>15:43:41</var> GMT+0</small><br><strong>Resolved</strong> - Virtualization Control Panel is now operational! This update was created by an automated monitoring service..</p> ]]> Mon, 24 Aug 2026 15:39:57 +0000 https://status.synteq.com/incident/cmt7ejr4b06n21anhnvxgvwqw https://status.synteq.com/incident/cmt7ejr4b06n21anhnvxgvwqw Metal - Scheduled Maintenance Type: Maintenance Duration: 1 day Affected Components: Dedicated Server Control Panel Aug 24, 00:00:00 GMT+0 - Completed - Maintenance has completed successfully Aug 22, 15:24:30 GMT+0 - Identified - We will be performing scheduled maintenance on our dedicated server management panel. Dedicated servers will not be affected and will continue running normally throughout. During the maintenance window the panel may be unavailable. Aug 23, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 day

Affected Components:

<p><small>Aug <var data-var='date'> 24</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>15:24:30</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance on our dedicated server management panel. Dedicated servers will not be affected and will continue running normally throughout. During the maintenance window the panel may be unavailable..</p> <p><small>Aug <var data-var='date'> 23</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sun, 23 Aug 2026 00:00:00 +0000 https://status.synteq.com/maintenance/cmt4j46vp0p8n0kplu69riv7u https://status.synteq.com/maintenance/cmt4j46vp0p8n0kplu69riv7u Degraded Network Performance in Washington Type: Incident Duration: 10 hours and 59 minutes Affected Components: Core Network: WA Aug 20, 17:05:10 GMT+0 - Investigating - We are currently experiencing degraded network performance at our Spokane location. Our NOC is actively investigating, and updates will follow as the situation develops. Aug 21, 04:03:55 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 10 hours and 59 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>17:05:10</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing degraded network performance at our Spokane location. Our NOC is actively investigating, and updates will follow as the situation develops..</p> <p><small>Aug <var data-var='date'> 21</var>, <var data-var='time'>04:03:55</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 20 Aug 2026 17:05:10 +0000 https://status.synteq.com/incident/cmt1rtxoy019521mejo2qrvq2 https://status.synteq.com/incident/cmt1rtxoy019521mejo2qrvq2 Scheduled Network Maintinance Type: Maintenance Duration: 6 hours Affected Components: Core Network: WA Aug 19, 18:52:10 GMT+0 - Identified - One of our fiber providers will be conducting emergency maintenance at our Spokane location to replace a failing amplifier card and prevent an extended unplanned outage. Activity is expected to last up to 5 hours within the scheduled maintenance window. Due to our redundant circuits, there should be no impact to service. Aug 20, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 20, 13:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 6 hours

Affected Components:

<p><small>Aug <var data-var='date'> 19</var>, <var data-var='time'>18:52:10</var> GMT+0</small><br><strong>Identified</strong> - One of our fiber providers will be conducting emergency maintenance at our Spokane location to replace a failing amplifier card and prevent an extended unplanned outage. Activity is expected to last up to 5 hours within the scheduled maintenance window. Due to our redundant circuits, there should be no impact to service..</p> <p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 20 Aug 2026 07:00:00 +0000 https://status.synteq.com/maintenance/cmt0g7oqo02dr0rmefm2hjzvg https://status.synteq.com/maintenance/cmt0g7oqo02dr0rmefm2hjzvg Scheduled Network Maintinance Type: Maintenance Duration: 30 minutes Affected Components: Core Network: TX Aug 12, 16:51:40 GMT+0 - Identified - As part of ongoing network optimization, we're making routing adjustments at our Dallas location. The work is expected to take around 30 minutes within the maintenance window, and no downtime or service interruption is anticipated. Aug 17, 14:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 17, 14:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>16:51:40</var> GMT+0</small><br><strong>Identified</strong> - As part of ongoing network optimization, we're making routing adjustments at our Dallas location. The work is expected to take around 30 minutes within the maintenance window, and no downtime or service interruption is anticipated..</p> <p><small>Aug <var data-var='date'> 17</var>, <var data-var='time'>14:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 17</var>, <var data-var='time'>14:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 17 Aug 2026 14:00:00 +0000 https://status.synteq.com/maintenance/cmsqbtrd3010x1anwdx63ny1z https://status.synteq.com/maintenance/cmsqbtrd3010x1anwdx63ny1z Legacy VM Panel Maintinance Type: Maintenance Duration: 1 hour Affected Components: Virtualization Control Panel Aug 14, 01:17:31 GMT+0 - Identified - We will be upgrading our legacy VirtFusion environment. The VM panel will be unavailable for approximately 30 minutes during the upgrade. Virtual machines will remain online throughout, so no service disruption is expected. Aug 14, 01:25:01 GMT+0 - Identified - Maintenance is now in progress Aug 14, 02:25:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>01:17:31</var> GMT+0</small><br><strong>Identified</strong> - We will be upgrading our legacy VirtFusion environment. The VM panel will be unavailable for approximately 30 minutes during the upgrade. Virtual machines will remain online throughout, so no service disruption is expected..</p> <p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>01:25:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>02:25:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 14 Aug 2026 01:25:00 +0000 https://status.synteq.com/maintenance/cmss9c4zk02lz1bqtz6016aud https://status.synteq.com/maintenance/cmss9c4zk02lz1bqtz6016aud Virtualization Control Panel outage Type: Incident Duration: 1 minute Affected Components: Virtualization Control Panel Aug 11, 23:21:38 GMT+0 - Resolved - Virtualization Control Panel is now operational! This update was created by an automated monitoring service. Aug 11, 23:20:47 GMT+0 - Investigating - Virtualization Control Panel cannot be accessed at the moment. This incident was created by an automated monitoring service. Type: Incident

Duration: 1 minute

Affected Components:

<p><small>Aug <var data-var='date'> 11</var>, <var data-var='time'>23:21:38</var> GMT+0</small><br><strong>Resolved</strong> - Virtualization Control Panel is now operational! This update was created by an automated monitoring service..</p> <p><small>Aug <var data-var='date'> 11</var>, <var data-var='time'>23:20:47</var> GMT+0</small><br><strong>Investigating</strong> - Virtualization Control Panel cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> ]]> Tue, 11 Aug 2026 23:20:47 +0000 https://status.synteq.com/incident/cmspaabsw02ue1bs0aqw34qc2 https://status.synteq.com/incident/cmspaabsw02ue1bs0aqw34qc2 PA: Network degradation Type: Incident Duration: 4 hours and 42 minutes Affected Components: A-06-U29, A-06-U03-N4, A-06-U19, A-06-U03-N1, A-06-U27, A-08-U19, A-06-U28, A-06-U05-N3, A-06-U07-N2, Core Network: PA, A-06-U05-N2, A-06-U03-N3, A-06-U02, A-06-U03-N2, A-06-U07-N4, A-06-U05-N4, A-06-U01 Aug 11, 15:31:59 GMT+0 - Identified - Arelion is currently performing network maintenance. Our remaining transit links are absorbing the traffic without issue, and the vast majority of customers should experience no network degradation. Aug 11, 20:14:13 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 hours and 42 minutes

Affected Components: , , , , , , , , , , , , , , , ,

<p><small>Aug <var data-var='date'> 11</var>, <var data-var='time'>15:31:59</var> GMT+0</small><br><strong>Identified</strong> - Arelion is currently performing network maintenance. Our remaining transit links are absorbing the traffic without issue, and the vast majority of customers should experience no network degradation..</p> <p><small>Aug <var data-var='date'> 11</var>, <var data-var='time'>20:14:13</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 11 Aug 2026 15:31:59 +0000 https://status.synteq.com/incident/cmsotjg9x0by013lcnz2d7ky4 https://status.synteq.com/incident/cmsotjg9x0by013lcnz2d7ky4 Scheduled Network Maintenance Type: Maintenance Duration: 4 hours Affected Components: Core Network: WA Jul 23, 18:31:10 GMT+0 - Identified - Our upstream carrier GTT is performing scheduled maintenance on August 5, 2026 from 09:00 to 13:00 UTC. Our network is redundant and traffic will reroute automatically, so no customer disruption is expected. Brief latency changes are possible while routes reconverge during the window. Aug 5, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 5, 13:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>18:31:10</var> GMT+0</small><br><strong>Identified</strong> - Our upstream carrier GTT is performing scheduled maintenance on August 5, 2026 from 09:00 to 13:00 UTC. Our network is redundant and traffic will reroute automatically, so no customer disruption is expected. Brief latency changes are possible while routes reconverge during the window..</p> <p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 5 Aug 2026 09:00:00 +0000 https://status.synteq.com/maintenance/cmrxukof700b70kruv0di0tg1 https://status.synteq.com/maintenance/cmrxukof700b70kruv0di0tg1 Billing/Account Portal outage Type: Incident Duration: 3 minutes Affected Components: Billing/Account Portal Jul 30, 21:24:01 GMT+0 - Investigating - Billing/Account Portal cannot be accessed at the moment. This incident was created by an automated monitoring service. Jul 30, 21:26:42 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>21:24:01</var> GMT+0</small><br><strong>Investigating</strong> - Billing/Account Portal cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>21:26:42</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 30 Jul 2026 21:24:01 +0000 https://status.synteq.com/incident/cms80txi70hwl13pf2kpihxc8 https://status.synteq.com/incident/cms80txi70hwl13pf2kpihxc8 Billing/Account Portal outage Type: Incident Duration: 4 minutes Affected Components: Billing/Account Portal Jul 30, 20:49:53 GMT+0 - Investigating - Billing/Account Portal cannot be accessed at the moment. This incident was created by an automated monitoring service. Jul 30, 20:53:40 GMT+0 - Resolved - Billing/Account Portal is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 4 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>20:49:53</var> GMT+0</small><br><strong>Investigating</strong> - Billing/Account Portal cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>20:53:40</var> GMT+0</small><br><strong>Resolved</strong> - Billing/Account Portal is now operational! This update was created by an automated monitoring service..</p> ]]> Thu, 30 Jul 2026 20:49:53 +0000 https://status.synteq.com/incident/cms7zm1e506as22pfy72njc4x https://status.synteq.com/incident/cms7zm1e506as22pfy72njc4x Billing/Account Portal outage Type: Incident Duration: 22 minutes Affected Components: Billing/Account Portal Jul 30, 20:43:34 GMT+0 - Resolved - Billing/Account Portal is now operational! This update was created by an automated monitoring service. Jul 30, 20:21:57 GMT+0 - Investigating - Billing/Account Portal cannot be accessed at the moment. This incident was created by an automated monitoring service. Type: Incident

Duration: 22 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>20:43:34</var> GMT+0</small><br><strong>Resolved</strong> - Billing/Account Portal is now operational! This update was created by an automated monitoring service..</p> <p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>20:21:57</var> GMT+0</small><br><strong>Investigating</strong> - Billing/Account Portal cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> ]]> Thu, 30 Jul 2026 20:21:57 +0000 https://status.synteq.com/incident/cms7ym4cb0ick0kpfyl4iqug4 https://status.synteq.com/incident/cms7ym4cb0ick0kpfyl4iqug4 Billing/Account Portal Emergency Maintinance Type: Maintenance Duration: 13 hours and 16 minutes Affected Components: Billing/Account Portal Jul 30, 13:34:27 GMT+0 - Identified - The billing/account portal is currently undergoing emergency maintenance. Servers continue to operate unaffected. We apologize for the inconvenience. Jul 30, 14:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 31, 03:16:11 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 13 hours and 16 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>13:34:27</var> GMT+0</small><br><strong>Identified</strong> - The billing/account portal is currently undergoing emergency maintenance. Servers continue to operate unaffected. We apologize for the inconvenience..</p> <p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>14:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 31</var>, <var data-var='time'>03:16:11</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Thu, 30 Jul 2026 14:00:00 +0000 https://status.synteq.com/maintenance/cms7k227203mi0knz4ofzb6qu https://status.synteq.com/maintenance/cms7k227203mi0knz4ofzb6qu Billing/Account Portal outage Type: Incident Duration: 7 hours and 49 minutes Affected Components: Billing/Account Portal Jul 30, 06:41:02 GMT+0 - Investigating - Billing/Account Portal cannot be accessed at the moment. This incident was created by an automated monitoring service. Jul 30, 14:29:39 GMT+0 - Resolved - Billing/Account Portal is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 7 hours and 49 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>06:41:02</var> GMT+0</small><br><strong>Investigating</strong> - Billing/Account Portal cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>14:29:39</var> GMT+0</small><br><strong>Resolved</strong> - Billing/Account Portal is now operational! This update was created by an automated monitoring service..</p> ]]> Thu, 30 Jul 2026 06:41:02 +0000 https://status.synteq.com/incident/cms75aerf009g1anz2k7cyri0 https://status.synteq.com/incident/cms75aerf009g1anz2k7cyri0 Billing/Account Portal outage Type: Incident Duration: 29 minutes Affected Components: Billing/Account Portal Jul 30, 06:06:55 GMT+0 - Investigating - Billing/Account Portal cannot be accessed at the moment. This incident was created by an automated monitoring service. Jul 30, 06:36:11 GMT+0 - Resolved - Billing/Account Portal is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 29 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>06:06:55</var> GMT+0</small><br><strong>Investigating</strong> - Billing/Account Portal cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>06:36:11</var> GMT+0</small><br><strong>Resolved</strong> - Billing/Account Portal is now operational! This update was created by an automated monitoring service..</p> ]]> Thu, 30 Jul 2026 06:06:55 +0000 https://status.synteq.com/incident/cms742j7c003q0rr0padpvmq6 https://status.synteq.com/incident/cms742j7c003q0rr0padpvmq6 Billing/Account Portal outage Type: Incident Duration: 56 minutes Affected Components: Billing/Account Portal Jul 30, 05:00:56 GMT+0 - Investigating - Billing/Account Portal cannot be accessed at the moment. This incident was created by an automated monitoring service. Jul 30, 05:56:54 GMT+0 - Resolved - Billing/Account Portal is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 56 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>05:00:56</var> GMT+0</small><br><strong>Investigating</strong> - Billing/Account Portal cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>05:56:54</var> GMT+0</small><br><strong>Resolved</strong> - Billing/Account Portal is now operational! This update was created by an automated monitoring service..</p> ]]> Thu, 30 Jul 2026 05:00:56 +0000 https://status.synteq.com/incident/cms71potc0a8l0zlmh7hwblw1 https://status.synteq.com/incident/cms71potc0a8l0zlmh7hwblw1 Billing/Account Portal outage Type: Incident Duration: 30 minutes Affected Components: Billing/Account Portal Jul 30, 04:30:02 GMT+0 - Investigating - Billing/Account Portal cannot be accessed at the moment. This incident was created by an automated monitoring service. Jul 30, 04:59:42 GMT+0 - Resolved - Billing/Account Portal is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 30 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>04:30:02</var> GMT+0</small><br><strong>Investigating</strong> - Billing/Account Portal cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>04:59:42</var> GMT+0</small><br><strong>Resolved</strong> - Billing/Account Portal is now operational! This update was created by an automated monitoring service..</p> ]]> Thu, 30 Jul 2026 04:30:02 +0000 https://status.synteq.com/incident/cms70lxw809td13pftgnfmaht https://status.synteq.com/incident/cms70lxw809td13pftgnfmaht Billing/Account Portal outage Type: Incident Duration: 2 minutes Affected Components: Billing/Account Portal Jul 30, 04:17:35 GMT+0 - Investigating - Billing/Account Portal cannot be accessed at the moment. This incident was created by an automated monitoring service. Jul 30, 04:19:39 GMT+0 - Resolved - Billing/Account Portal is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 2 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>04:17:35</var> GMT+0</small><br><strong>Investigating</strong> - Billing/Account Portal cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>04:19:39</var> GMT+0</small><br><strong>Resolved</strong> - Billing/Account Portal is now operational! This update was created by an automated monitoring service..</p> ]]> Thu, 30 Jul 2026 04:17:35 +0000 https://status.synteq.com/incident/cms705xb509rh13pf5lfvcpem https://status.synteq.com/incident/cms705xb509rh13pf5lfvcpem Billing/Account Portal outage Type: Incident Duration: 39 minutes Affected Components: Billing/Account Portal Jul 30, 04:13:56 GMT+0 - Resolved - Billing/Account Portal is now operational! This update was created by an automated monitoring service. Jul 30, 03:34:46 GMT+0 - Investigating - Billing/Account Portal cannot be accessed at the moment. This incident was created by an automated monitoring service. Type: Incident

Duration: 39 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>04:13:56</var> GMT+0</small><br><strong>Resolved</strong> - Billing/Account Portal is now operational! This update was created by an automated monitoring service..</p> <p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>03:34:46</var> GMT+0</small><br><strong>Investigating</strong> - Billing/Account Portal cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> ]]> Thu, 30 Jul 2026 03:34:46 +0000 https://status.synteq.com/incident/cms6ymvcm09r20zpa2k508d5j https://status.synteq.com/incident/cms6ymvcm09r20zpa2k508d5j Billing/Account Portal outage Type: Incident Duration: 7 minutes Affected Components: Billing/Account Portal Jul 30, 03:25:32 GMT+0 - Investigating - Billing/Account Portal cannot be accessed at the moment. This incident was created by an automated monitoring service. Jul 30, 03:32:45 GMT+0 - Resolved - Billing/Account Portal is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 7 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>03:25:32</var> GMT+0</small><br><strong>Investigating</strong> - Billing/Account Portal cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>03:32:45</var> GMT+0</small><br><strong>Resolved</strong> - Billing/Account Portal is now operational! This update was created by an automated monitoring service..</p> ]]> Thu, 30 Jul 2026 03:25:32 +0000 https://status.synteq.com/incident/cms6yazsf09m71fpfvgp9cprk https://status.synteq.com/incident/cms6yazsf09m71fpfvgp9cprk Billing/Account Portal outage Type: Incident Duration: 16 minutes Affected Components: Billing/Account Portal Jul 30, 03:04:39 GMT+0 - Investigating - Billing/Account Portal cannot be accessed at the moment. This incident was created by an automated monitoring service. Jul 30, 03:20:42 GMT+0 - Resolved - Billing/Account Portal is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 16 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>03:04:39</var> GMT+0</small><br><strong>Investigating</strong> - Billing/Account Portal cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>03:20:42</var> GMT+0</small><br><strong>Resolved</strong> - Billing/Account Portal is now operational! This update was created by an automated monitoring service..</p> ]]> Thu, 30 Jul 2026 03:04:39 +0000 https://status.synteq.com/incident/cms6xk4mw09lb0rpavknk5o2w https://status.synteq.com/incident/cms6xk4mw09lb0rpavknk5o2w Billing/Account Portal outage Type: Incident Duration: 26 minutes Affected Components: Billing/Account Portal Jul 30, 02:27:40 GMT+0 - Investigating - Billing/Account Portal cannot be accessed at the moment. This incident was created by an automated monitoring service. Jul 30, 02:53:33 GMT+0 - Resolved - Billing/Account Portal is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 26 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>02:27:40</var> GMT+0</small><br><strong>Investigating</strong> - Billing/Account Portal cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>02:53:33</var> GMT+0</small><br><strong>Resolved</strong> - Billing/Account Portal is now operational! This update was created by an automated monitoring service..</p> ]]> Thu, 30 Jul 2026 02:27:40 +0000 https://status.synteq.com/incident/cms6w8l5w097j1fpfehlflz5r https://status.synteq.com/incident/cms6w8l5w097j1fpfehlflz5r Billing/Account Portal outage Type: Incident Affected Components: Billing/Account Portal Jul 30, 02:02:39 GMT+0 - Investigating - Billing/Account Portal cannot be accessed at the moment. This incident was created by an automated monitoring service. Jul 30, 02:02:55 GMT+0 - Resolved - Billing/Account Portal is now operational! This update was created by an automated monitoring service. Type: Incident

Affected Components:

<p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>02:02:39</var> GMT+0</small><br><strong>Investigating</strong> - Billing/Account Portal cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>02:02:55</var> GMT+0</small><br><strong>Resolved</strong> - Billing/Account Portal is now operational! This update was created by an automated monitoring service..</p> ]]> Thu, 30 Jul 2026 02:02:39 +0000 https://status.synteq.com/incident/cms6vcek908sr0klmut806vou https://status.synteq.com/incident/cms6vcek908sr0klmut806vou Billing/Account Portal outage Type: Incident Duration: 24 minutes Affected Components: Billing/Account Portal Jul 30, 01:35:32 GMT+0 - Investigating - Billing/Account Portal cannot be accessed at the moment. This incident was created by an automated monitoring service. Jul 30, 01:59:43 GMT+0 - Resolved - Billing/Account Portal is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 24 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>01:35:32</var> GMT+0</small><br><strong>Investigating</strong> - Billing/Account Portal cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>01:59:43</var> GMT+0</small><br><strong>Resolved</strong> - Billing/Account Portal is now operational! This update was created by an automated monitoring service..</p> ]]> Thu, 30 Jul 2026 01:35:32 +0000 https://status.synteq.com/incident/cms6udj6l08w90zpa6qexbbuw https://status.synteq.com/incident/cms6udj6l08w90zpa6qexbbuw Billing/Account Portal outage Type: Incident Duration: 16 minutes Affected Components: Billing/Account Portal Jul 30, 01:32:50 GMT+0 - Resolved - Billing/Account Portal is now operational! This update was created by an automated monitoring service. Jul 30, 01:16:45 GMT+0 - Investigating - Billing/Account Portal cannot be accessed at the moment. This incident was created by an automated monitoring service. Type: Incident

Duration: 16 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>01:32:50</var> GMT+0</small><br><strong>Resolved</strong> - Billing/Account Portal is now operational! This update was created by an automated monitoring service..</p> <p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>01:16:45</var> GMT+0</small><br><strong>Investigating</strong> - Billing/Account Portal cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> ]]> Thu, 30 Jul 2026 01:16:45 +0000 https://status.synteq.com/incident/cms6tpdxe08iq13pf697qrwkp https://status.synteq.com/incident/cms6tpdxe08iq13pf697qrwkp Billing/Account Portal outage Type: Incident Duration: 5 minutes Affected Components: Billing/Account Portal Jul 30, 01:05:48 GMT+0 - Investigating - Billing/Account Portal cannot be accessed at the moment. This incident was created by an automated monitoring service. Jul 30, 01:10:31 GMT+0 - Resolved - Billing/Account Portal is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 5 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>01:05:48</var> GMT+0</small><br><strong>Investigating</strong> - Billing/Account Portal cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>01:10:31</var> GMT+0</small><br><strong>Resolved</strong> - Billing/Account Portal is now operational! This update was created by an automated monitoring service..</p> ]]> Thu, 30 Jul 2026 01:05:48 +0000 https://status.synteq.com/incident/cms6tbajg08fa0rpf0ki41mmx https://status.synteq.com/incident/cms6tbajg08fa0rpf0ki41mmx Rolling Node Reboots Type: Maintenance Duration: 2 days Affected Components: 47-DN-U36, 47-DM-U29, 47-DN-U11, 47-DT-U41, 47-DU-U33, 47-DL-U38, 47-DU-U37, 47-DQ-U09-N4, 47-DM-U21-N4, 47-DM-U23-N2, A-06-U05-N2, 47-DN-U05, A-06-U03-N3, A-06-U02, A-06-U03-N2, A-06-U07-N4, 47-DR-U45, 47-DT-U43-N3, 47-DN-U01-N1, 47-DL-U34, 47-DS-U03-N4, 47-DN-U03-N4, 47-DP-U05, 47-DU-U32, 47-DQ-U11-N4, 47-DQ-U30, 47-DN-U10, 47-DQ-U35, 47-DK-U18, 47-DM-U21-N3, 47-DP-U01-N2, 47-DQ-U09-N1, M-68-U05, M-68-U27, 47-DL-U37, 47-DP-U29, 47-DJ-U27, 47-DP-U01-N3, 42-DU-U11, 47-DM-U23-N1, 47-DS-U11, 47-DQ-U32, 47-DM-U23-N4, 47-DK-U21, 47-DP-U06, 47-DN-U09, 47-DN-U01-N2, 47-DM-U36, 47-DQ-U22, 47-DQ-U21, 47-DN-U01-N3, 47-DI-U33, 47-DM-U15, 47-DR-U29-N3, 47-DU-U34, 47-DM-U31-N2, 47-DM-U21-N2, 47-DS-U01-N3, 47-DQ-U34, 47-DI-U35, 47-DQ-U23, 47-DQ-U07-N1, 47-DQ-U07-N3, 47-DQ-U11-N2, 47-DQ-U19, 47-DM-U30, 47-DP-U06, 47-DS-U27, 47-DN-U03-N3, 47-DM-U35, M-68-U26, M-68-U28, 47-DQ-U17, 47-DP-U01-N4, 47-DS-U03-N3, 47-DM-U14, 47-DR-U44, 47-DR-U10, 47-DL-U17-N1, 47-DL-U27, 47-DL-U17-N4, 47-DL-U01, 47-DT-U14, 47-DK-U27, 47-DM-U16, 47-DN-U03-N1, 47-DM-U23-N3, 47-DQ-U09-N2, 47-DJ-U09, A-06-U29, 47-DR-U17, 47-DN-U12, 47-DR-U39, A-06-U03-N4, 47-DI-U27, 47-DM-U23-N2, A-06-U19, A-06-U03-N1, A-06-U27, A-08-U19, 47-DS-U03-N1, 47-DP-U27-N3, 47-DR-U29-N4, 47-DQ-U05-N3, 47-DR-U09, 47-DI-U34, 47-DM-U21-N1, 47-DL-U13, 47-DQ-U11-N1, 47-DQ-U31, 47-DS-U19, 47-DI-U37, 47-DI-U24, 47-DM-U31-N3, 47-DN-U07, 47-DQ-U09-N3, 47-DS-U01-N1, 47-DN-U06, 47-DP-U21, 47-DP-U12, 47-DV-U13-N4, 47-DQ-U20, 47-DQ-U07-N2, 47-DP-U27-N4, 47-DQ-U33, A-06-U28, A-06-U05-N3, A-06-U07-N2, 47-DL-U39-N4, 47-DL-U05, M-68-U01, M-68-U09, A-06-U05-N4, A-06-U01, 47-DS-U01-N4, 47-DS-U03-N2, 47-DR-U40, 47-DM-U27, 47-DQ-U11-N3, 47-DN-U03-N2, 47-DQ-U05-N4, 47-DL-U17-N3, 47-DM-U31-N1, 47-DM-U17, 47-DN-U01-N4 Jul 12, 17:00:00 GMT+0 - Completed - Maintenance has completed successfully Jul 10, 02:38:47 GMT+0 - Identified - As part of preparing to move to our new platform, we're carrying out rolling node reboots across our hypervisors. Each VM will be restarted once during the maintenance window and will resume automatically. Jul 10, 17:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 2 days

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

<p><small>Jul <var data-var='date'> 12</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jul <var data-var='date'> 10</var>, <var data-var='time'>02:38:47</var> GMT+0</small><br><strong>Identified</strong> - As part of preparing to move to our new platform, we're carrying out rolling node reboots across our hypervisors. Each VM will be restarted once during the maintenance window and will resume automatically..</p> <p><small>Jul <var data-var='date'> 10</var>, <var data-var='time'>17:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Fri, 10 Jul 2026 17:00:00 +0000 https://status.synteq.com/maintenance/cmrebtu0101mo0zmvu400ic4e https://status.synteq.com/maintenance/cmrebtu0101mo0zmvu400ic4e Selected Hypervisor Firmware Updates Type: Maintenance Duration: 3 hours Affected Components: Core Network: WA Jun 26, 08:37:02 GMT+0 - Identified - We will be performing scheduled firmware updates on a number of hypervisors on July 1, 2026 between 10:00 AM and 1:00 PM Pacific Time (17:00–20:00 UTC). Virtual machines hosted on the affected nodes may go offline for the duration of the maintenance window and will be brought back online once updates are complete. Affected hypervisors: * 47-DI-U27-A * 47-DI-U27-C * 47-DI-U27-D * 47-DJ-U27-A * 47-DJ-U27-B * 47-DJ-U27-C * 47-DJ-U27-D * 47-DJ-U29-A * 47-DJ-U29-B * 47-DJ-U29-C * 47-DJ-U29-D * 47-DJ-U31-A * 47-DJ-U31-B * 47-DJ-U31-C * 47-DJ-U31-D * 47-DJ-U33-A * 47-DJ-U33-B * 47-DJ-U33-C * 47-DJ-U33-D If you have any questions or concerns, please don't hesitate to reach out to our support team. Thank you for your patience. Jul 1, 08:05:52 GMT+0 - Identified - This maintenance has been rescheduled to the 9th of July. We apologize for any inconvenience. Jul 9, 17:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 9, 20:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 3 hours

Affected Components:

<p><small>Jun <var data-var='date'> 26</var>, <var data-var='time'>08:37:02</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled firmware updates on a number of hypervisors on July 1, 2026 between 10:00 AM and 1:00 PM Pacific Time (17:00–20:00 UTC). Virtual machines hosted on the affected nodes may go offline for the duration of the maintenance window and will be brought back online once updates are complete. Affected hypervisors: * 47-DI-U27-A * 47-DI-U27-C * 47-DI-U27-D * 47-DJ-U27-A * 47-DJ-U27-B * 47-DJ-U27-C * 47-DJ-U27-D * 47-DJ-U29-A * 47-DJ-U29-B * 47-DJ-U29-C * 47-DJ-U29-D * 47-DJ-U31-A * 47-DJ-U31-B * 47-DJ-U31-C * 47-DJ-U31-D * 47-DJ-U33-A * 47-DJ-U33-B * 47-DJ-U33-C * 47-DJ-U33-D If you have any questions or concerns, please don't hesitate to reach out to our support team. Thank you for your patience..</p> <p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>08:05:52</var> GMT+0</small><br><strong>Identified</strong> - This maintenance has been rescheduled to the 9th of July. We apologize for any inconvenience..</p> <p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>17:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 9 Jul 2026 17:00:00 +0000 https://status.synteq.com/maintenance/cmquogmao0c1o2irqz3fza703 https://status.synteq.com/maintenance/cmquogmao0c1o2irqz3fza703 Dedicated Server Control Panel Emergency Maintenance Type: Maintenance Duration: 1 hour Affected Components: Dedicated Server Control Panel Jun 30, 21:30:00 GMT+0 - Identified - The dedicated server control panel is currently undergoing emergency maintenance. Servers continue to operate unaffected. We apologize for the inconvenience. Jun 30, 22:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Jun <var data-var='date'> 30</var>, <var data-var='time'>21:30:00</var> GMT+0</small><br><strong>Identified</strong> - The dedicated server control panel is currently undergoing emergency maintenance. Servers continue to operate unaffected. We apologize for the inconvenience..</p> <p><small>Jun <var data-var='date'> 30</var>, <var data-var='time'>22:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 30 Jun 2026 21:30:00 +0000 https://status.synteq.com/maintenance/cmr168xb300vn0zqmxzzgyxhe https://status.synteq.com/maintenance/cmr168xb300vn0zqmxzzgyxhe Dedicated Server Control Panel Type: Maintenance Duration: 6 hours Affected Components: Dedicated Server Control Panel Jun 25, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 25, 23:00:58 GMT+0 - Identified - The dedicated server control panel is currently undergoing scheduled maintenance. Customers may experience intermittent unavailability of the panel during the maintenance window, though running servers remain unaffected. Jun 26, 05:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 6 hours

Affected Components:

<p><small>Jun <var data-var='date'> 25</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 25</var>, <var data-var='time'>23:00:58</var> GMT+0</small><br><strong>Identified</strong> - The dedicated server control panel is currently undergoing scheduled maintenance. Customers may experience intermittent unavailability of the panel during the maintenance window, though running servers remain unaffected..</p> <p><small>Jun <var data-var='date'> 26</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 25 Jun 2026 23:00:00 +0000 https://status.synteq.com/maintenance/cmqu3vsb3000y2iqa6xnputer https://status.synteq.com/maintenance/cmqu3vsb3000y2iqa6xnputer Billing panel Type: Maintenance Duration: 1 hour Affected Components: Billing/Account Portal May 11, 14:30:00 GMT+0 - Identified - Important updates to our billing panel. May 11, 14:30:01 GMT+0 - Identified - Maintenance is now in progress May 11, 15:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>May <var data-var='date'> 11</var>, <var data-var='time'>14:30:00</var> GMT+0</small><br><strong>Identified</strong> - Important updates to our billing panel. .</p> <p><small>May <var data-var='date'> 11</var>, <var data-var='time'>14:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 11</var>, <var data-var='time'>15:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 11 May 2026 14:30:00 +0000 https://status.synteq.com/maintenance/cmp1ajr8j06psfb3gp87e468f https://status.synteq.com/maintenance/cmp1ajr8j06psfb3gp87e468f WA Rack - 47-DS - Emergency Maintenance Type: Maintenance Duration: 7 hours and 2 minutes Affected Components: 47-DS-U27, 47-DS-U19 Apr 29, 22:00:00 GMT+0 - Identified - This rack is having issues involving the PDUs which need to be replaced. Servers in this rack will be offline for the duration. We apologize for the inconvenience. Apr 29, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 30, 05:02:30 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 7 hours and 2 minutes

Affected Components: ,

<p><small>Apr <var data-var='date'> 29</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - This rack is having issues involving the PDUs which need to be replaced. Servers in this rack will be offline for the duration. We apologize for the inconvenience..</p> <p><small>Apr <var data-var='date'> 29</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 30</var>, <var data-var='time'>05:02:30</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Wed, 29 Apr 2026 22:00:00 +0000 https://status.synteq.com/maintenance/cmoklmj50046njoacxltvkbn4 https://status.synteq.com/maintenance/cmoklmj50046njoacxltvkbn4 WA Hypervisor - 42-DU-U11 - Emergency Maintenance Type: Maintenance Duration: 6 hours and 15 minutes Affected Components: 42-DU-U11 Apr 28, 22:30:00 GMT+0 - Identified - The server needs a faulty memory stick replaced and will need to be taken offline. We apologize for the inconvenience. Apr 28, 22:30:01 GMT+0 - Identified - Maintenance is now in progress Apr 29, 04:45:07 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 6 hours and 15 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>22:30:00</var> GMT+0</small><br><strong>Identified</strong> - The server needs a faulty memory stick replaced and will need to be taken offline. We apologize for the inconvenience..</p> <p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>22:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 29</var>, <var data-var='time'>04:45:07</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Tue, 28 Apr 2026 22:30:00 +0000 https://status.synteq.com/maintenance/cmoj3n5dn03bnz9uxaacgvayd https://status.synteq.com/maintenance/cmoj3n5dn03bnz9uxaacgvayd Virtualization Control Panel Emergency Maintenance Type: Maintenance Duration: 11 minutes Affected Components: Virtualization Control Panel Apr 13, 23:00:00 GMT+0 - Identified - We have to restart our virtualization control panel to apply an important update. The panel will be unavailable for approximately 20 minutes but your services will be unaffected. We apologize for the inconvenience. Apr 13, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 13, 23:10:47 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 11 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - We have to restart our virtualization control panel to apply an important update. The panel will be unavailable for approximately 20 minutes but your services will be unaffected. We apologize for the inconvenience..</p> <p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>23:10:47</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Mon, 13 Apr 2026 23:00:00 +0000 https://status.synteq.com/maintenance/cmnxsj8pv04le3y2dgfvvx2c3 https://status.synteq.com/maintenance/cmnxsj8pv04le3y2dgfvvx2c3 WA Hypervisor - 47-DN-U36 - Emergency Maintenance Type: Maintenance Duration: 59 minutes Affected Components: 47-DN-U36 Apr 7, 01:00:00 GMT+0 - Identified - The system went offline and we are investigating the cause. We apologize for the inconvenience. Apr 7, 01:01:32 GMT+0 - Identified - Maintenance is now in progress. Apr 7, 02:00:21 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 59 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - The system went offline and we are investigating the cause. We apologize for the inconvenience..</p> <p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>01:01:32</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>02:00:21</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Tue, 7 Apr 2026 01:00:00 +0000 https://status.synteq.com/maintenance/cmnnwyay30x4cq6fmbbxevjw5 https://status.synteq.com/maintenance/cmnnwyay30x4cq6fmbbxevjw5 WA Hypervisor - 47-DM-U13 - Emergency Migration Type: Maintenance Duration: 2 days, 3 hours and 54 minutes Feb 20, 14:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 22, 17:54:30 GMT+0 - Completed - Maintenance has completed successfully. Feb 20, 14:00:00 GMT+0 - Identified - Due to the age of this server and issues that we have encountered, we have decided to do an emergency migration of its VMs to other nodes. This migration will be done one at a time and we expect up to \~5 hours of downtime per TB of HDD storage, as the migration has to be carried out while the VMs are offline. We apologize for the inconvenience. Type: Maintenance

Duration: 2 days, 3 hours and 54 minutes

<p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>14:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 22</var>, <var data-var='time'>17:54:30</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Identified</strong> - Due to the age of this server and issues that we have encountered, we have decided to do an emergency migration of its VMs to other nodes. This migration will be done one at a time and we expect up to \~5 hours of downtime per TB of HDD storage, as the migration has to be carried out while the VMs are offline. We apologize for the inconvenience..</p> ]]> Fri, 20 Feb 2026 14:00:00 +0000 https://status.synteq.com/maintenance/cmlu76wjm08z5mdbbjri18k1f https://status.synteq.com/maintenance/cmlu76wjm08z5mdbbjri18k1f Dedicated Server Control Panel [NON IMPACTING] Type: Maintenance Duration: 8 hours and 51 minutes Affected Components: Dedicated Server Control Panel Feb 12, 07:00:00 GMT+0 - Identified - We are performing some networking changes that, while they are not expected to impact our Dedicated Server Control Panel, may affect it. Feb 12, 06:56:02 GMT+0 - Identified - Maintenance is now in progress. Feb 12, 15:47:29 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 8 hours and 51 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are performing some networking changes that, while they are not expected to impact our Dedicated Server Control Panel, may affect it..</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>06:56:02</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>15:47:29</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Thu, 12 Feb 2026 07:00:00 +0000 https://status.synteq.com/maintenance/cmlj3u7sy00kmn380x0wtfgpg https://status.synteq.com/maintenance/cmlj3u7sy00kmn380x0wtfgpg WA Hypervisor - 47-DJ-U27 - Maintenance Type: Maintenance Duration: 1 day, 16 hours and 12 minutes Affected Components: 47-DJ-U27 Feb 3, 14:00:00 GMT+0 - Identified - Due to age of this node along with recurring issues with some GPUs, we are going to be migrating customers to a newer node and decommission this one. Feb 3, 14:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 5, 06:11:54 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 day, 16 hours and 12 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Identified</strong> - Due to age of this node along with recurring issues with some GPUs, we are going to be migrating customers to a newer node and decommission this one..</p> <p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>14:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>06:11:54</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Tue, 3 Feb 2026 14:00:00 +0000 https://status.synteq.com/maintenance/cml5xegey0107nbpyfzyh33py https://status.synteq.com/maintenance/cml5xegey0107nbpyfzyh33py Virtualization Control Server Update Type: Maintenance Duration: 6 minutes Affected Components: Virtualization Control Panel Jan 10, 21:50:00 GMT+0 - Identified - We need to update our virtualization control server in order to bring up new hypervisors online. This should not affect any customer servers, but the virtualization control panel may be unavailable for a few minutes. Jan 10, 21:50:12 GMT+0 - Identified - Maintenance is now in progress. Jan 10, 21:56:09 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 6 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 10</var>, <var data-var='time'>21:50:00</var> GMT+0</small><br><strong>Identified</strong> - We need to update our virtualization control server in order to bring up new hypervisors online. This should not affect any customer servers, but the virtualization control panel may be unavailable for a few minutes..</p> <p><small>Jan <var data-var='date'> 10</var>, <var data-var='time'>21:50:12</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Jan <var data-var='date'> 10</var>, <var data-var='time'>21:56:09</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sat, 10 Jan 2026 21:50:00 +0000 https://status.synteq.com/maintenance/cmk8u9au91hgj9abaigtfsy43 https://status.synteq.com/maintenance/cmk8u9au91hgj9abaigtfsy43