Synteq - Degraded Network Connectivity – Sofia – Incident details

All systems operational

Degraded Network Connectivity – Sofia

Resolved
Degraded performance
Started 18 days agoLasted 4 hours 19 minutes

Affected

Core Network: BG

Degraded performance from 2:12 PM to 6:31 PM

Updates
  • Resolved
    UTC
    Resolved

    Our upstream provider has confirmed that the fiber cuts affecting connectivity to our Sofia location have been repaired and the incident is now closed. Reachability and all upstream links have been restored, and routing has returned to normal.

  • Update
    UTC
    Update

    Our upstream provider has restored one of the two affected fiber paths, and their connectivity to our Sofia location has been re-established. Work continues on the second fiber cut, with an estimated time of restoration of 6:00 PM UTC today.

  • Monitoring
    UTC
    Monitoring

    One of our upstream providers is currently experiencing fiber cuts in their European network, which has impacted their connectivity to our Sofia location. The provider has crews on site and restoration work is underway, with an estimated time of restoration of 6:00 PM UTC today. Traffic is routing over our redundant paths in the meantime, and service remains fully available.